Fulfillment Policy - GrowYourGoogle.com
At GrowYourGoogle.com, we are committed to delivering high-quality digital marketing services that help you grow your online presence and achieve your business goals. This Fulfillment Policy outlines how we fulfill our services and what you can expect from our team.
1. Scope of Services
We provide a range of digital marketing services including but not limited to:
- Google Ads Campaign Management
- Search Engine Optimization (SEO)
- Website Optimization and Design
- Social Media Management
- Content Creation and Strategy
- Analytics and Reporting
Each service is tailored to meet the specific needs and objectives of your business. Upon signing up for a service, you will receive a clear outline of deliverables, timelines, and any required inputs from your side.
2. Service Delivery Timeline
- Initial Consultation: Within 2 business days of signing up, we will schedule an initial consultation to discuss your business goals and review your current digital presence.
- Campaign Setup & Strategy: For services like Google Ads management or SEO, the setup phase may take between 7 to 14 business days, depending on the complexity of the project and the information provided by the client.
- Ongoing Service Fulfillment: Services such as SEO or social media management are ongoing and typically have a monthly cycle. You will receive periodic reports on progress, performance, and insights.
- Revisions and Adjustments: Should any adjustments be needed (such as in ad copy, design, or SEO strategy), we will initiate these changes within 5 business days after your request.
3. Client Responsibilities
To ensure the timely and effective fulfillment of services, we ask that you:
- Provide necessary access to relevant accounts (Google Ads, Google Analytics, website CMS, social media accounts, etc.).
- Respond promptly to requests for information or approval (e.g., content, designs, campaign settings).
- Be available for scheduled calls or consultations.
- Review and provide feedback on any deliverables promptly.
4. Communication and Updates
We prioritize transparent communication with our clients. You can expect:
- Weekly/Monthly Reports: We will send regular updates on campaign performance, SEO progress, and any other ongoing services.
- Scheduled Meetings: If necessary, we will schedule monthly check-ins to review results and discuss any adjustments to the strategy.
- Support Requests: If you have questions or need assistance, our support team is available via email or phone during business hours (9 AM – 6 PM, Monday to Friday).
5. Service Modifications and Cancellations
- Service Adjustments: If you need to make changes to the scope of services, we will work with you to adjust the deliverables, timelines, or pricing. Any changes will be reflected in a revised agreement.
- Cancellations: If you wish to cancel a service, we require a written notice 30 days in advance. For services billed monthly, cancellations will be effective at the end of the current billing cycle. Please note that no refunds are offered for services rendered up to the cancellation date.
6. Refunds and Disputes
- Refunds: Due to the nature of our services, we do not offer refunds for completed work or services in progress. We strive for client satisfaction, and if you are not satisfied with our service, we will work with you to resolve any concerns.
- Disputes: Any disputes related to the services provided will be addressed promptly and professionally. If necessary, we will engage in a mediation process to reach a satisfactory resolution.
7. Confidentiality
We respect the confidentiality of all client information and business data. All personal, business, and sensitive information will be kept secure and only used for the purpose of delivering services.
8. Changes to the Fulfillment Policy
GrowYourGoogle.com reserves the right to amend or modify this Fulfillment Policy at any time. Any changes will be communicated to our clients promptly, and the updated policy will be posted on our website.
For any questions or additional clarification, feel free to contact our team at eric@hootsmarketing.com or 815 791 2803
